What guarantees can I get?
Everyone who shops on KenKay-Apparel.Biz receives the following guarantees:
if you don’t receive your order
You will get a full refund if your order does not arrive within the delivery time promised by KenKay.Apparel.
if the item is not as described
If your item is significantly different from the KenKay-Apparel product description, or damaged based on our dispute team's decision you can
A: Return the damaged/distorted or wrong sized items and get a full refund, or
B: Get a partial refund and keep the item,
C: Return the item,Get a partial refund for EXCHANGE ONLY!!
When a refund is issued it will include the shipping cost you incur.
ONLY STANDARD SHIPPING cost will be covered for returns.
Customers must contact KenKay Apparel within 5 business days of delivery, for a RETURN, PARTIAL REFUND, or FULL REFUND.
NO REFUNDS AFTER 5 BUSINESS DAYS.
- Non-Returnable: All sales of Gift cards, e-gift certificates, pierced jewelery, swimwear and undergarments are final unless subject to distance selling or other applicable regulations. Non-Returnable items cannot be returned for exchange, credit, or refunds.
Sellers can also offer additional guarantees for their products:
If a product that falls under this guarantee is found to be counterfeit, you will get a full refund (shipping costs included).