Refund Policy


What guarantees can I get?

Everyone who shops on KenKay-Apparel.Biz receives the following guarantees:

  • 1

    Full Refund
    if you don’t receive your order

    You will get a full refund if your order does not arrive within the delivery time promised by KenKay.Apparel.

  • 2

    Partial Refund
    if the item is not as described

    If your item is significantly different from the KenKay-Apparel product description, or damaged based on our dispute team's decision you can

    A: Return the damaged/distorted or wrong sized items and get a full refund, or

    B: Get a partial refund and keep the item,

    C: Return the item,Get a partial refund for EXCHANGE ONLY!!

    When a refund is issued it will include the shipping cost you incur.

    ONLY STANDARD SHIPPING cost will be covered for returns. 

     Customers must contact KenKay Apparel within 5 business days of delivery, for a RETURN, PARTIAL REFUND, or FULL REFUND.

    NO REFUNDS AFTER 5 BUSINESS DAYS. 

    1. Non-Returnable: All sales of Gift cards, e-gift certificates, pierced jewelery, swimwear and undergarments are final unless subject to distance selling or other applicable regulations. Non-Returnable items cannot be returned for exchange, credit, or refunds.

     

Sellers can also offer additional guarantees for their products:

  • 3Guaranteed Genuine

    If a product that falls under this guarantee is found to be counterfeit, you will get a full refund (shipping costs included).